Privacy Policy
Effective Date: March 26, 2026
HomeClose ("we," "our," or "us") operates the HomeClose platform (the "Service"), a web-based application designed for real estate professionals to manage contacts, transactions, documents, and communications.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
A. Account Information
When you create an account, we may collect:
- Name
- Email address
- Phone number
- Login credentials
B. CRM & Contact Data
Users may store and manage personal data related to their clients, including:
- Names, email addresses, and phone numbers
- Mailing addresses (address, city, state, zip)
- Birthdays and home anniversaries
- Contact type (lead, buyer, seller, vendor), tags, and source
- Spouse or co-buyer information (name, email, phone, birthday)
C. Transaction & Property Data
We may collect and store transaction-related information, including:
- Property address, type, and pricing details
- Commission rates and financial information
- Buyer budgets or seller list prices
- Contract price and earnest money details
- Inspection dates, appraisal values, and closing dates
- Transaction milestones and status tracking
D. Documents & File Uploads
Users may upload and store files such as:
- Contracts and agreements
- Inspection reports
- Compliance documents
- Client-related documents
We also collect metadata such as:
- File name, size, type, and storage location
E. Communications Data
We may collect and store communication-related data, including:
- Emails (subject, content, timestamps, recipients)
- Email templates
- Call logs (phone number, date, duration, outcome, notes)
- Internal messages between users
F. E-Signature Data
When using e-signature features, we may collect:
- Recipient name and email
- IP address
- Signed and viewed timestamps
- Document signature data and audit logs
G. Usage & Technical Data
We may automatically collect:
- IP address
- Browser type and device information
- User activity within the platform
- Session and authentication data
H. Organization & Account Data
For brokerages and teams:
- Organization name and branding (logo, colors)
- Events, announcements, and scheduling data
- User roles and permissions
2. How We Use Information
We use the collected information to:
- Provide, operate, and maintain the Service
- Manage real estate transactions and workflows
- Facilitate communication between users and clients
- Send notifications, reminders, and service-related emails
- Improve and enhance platform functionality
- Ensure security, integrity, and compliance
- Provide customer support
3. Sharing of Information
We do not sell personal information.
We may share information with:
Service Providers
Including:
- Hosting and infrastructure providers (e.g., Vercel)
- File storage services (e.g., Vercel Blob)
- Email delivery services (e.g., Resend)
- Authentication providers (e.g., NextAuth.js)
These providers only process data on our behalf.
Legal Requirements
We may disclose information:
- To comply with applicable laws or regulations
- To respond to lawful requests
- To protect rights, safety, and security
4. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information.
However, no method of transmission over the Internet is 100% secure.
5. Data Retention
We retain information for as long as necessary to:
- Provide the Service
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
To exercise these rights, contact us at the email below.
7. Cookies & Tracking
We may use cookies and similar technologies for:
- Authentication and session management
- Security
- Basic analytics and performance monitoring
8. Children's Privacy
HomeClose is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
9. U.S. Privacy Rights
If you are a resident of California, you may have additional rights under the California Consumer Privacy Act, including the right to request access to or deletion of your personal data.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy, contact us at:
Email: torstenlangguth@gmail.com
